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Posts tagged ‘#EnSW’

Machine Learning Is The New Proving Ground For Competitive Advantage

  • 50% of organizations are planning to use machine learning to better understand customers in 2017.
  • 48% are planning to use machine learning to gain greater competitive advantage.
  • Top future applications of machine learning include automated agents/bots (42%), predictive planning (41%), sales & marketing targeting (37%), and smart assistants (37%).

These and many other insights are from a recent survey completed by MIT Technology Review Custom and Google Cloud, Machine Learning: The New Proving Ground for Competitive Advantage (PDF, no opt-in, 10 pp.). Three hundred and seventy-five qualified respondents participated in the study, representing a variety of industries, with the majority being from technology-related organizations (43%). Business services (13%) and financial services (10%) respondents are also included in the study.  Please see page 2 of the study for additional details on the methodology.

Key insights include the following:

  • 50% of those adopting machine learning are seeking more extensive data analysis and insights into how they can improve their core businesses. 46% are seeking greater competitive advantage, and 45% are looking for faster data analysis and speed of insight. 44% are looking at how they can use machine learning to gain enhanced R&D capabilities leading to next-generation products.
If your organization is currently using ML, what are you seeking to gain?*

If your organization is currently using ML, what are you seeking to gain?

  • In organizations now using machine learning, 45% have gained more extensive data analysis and insights. Just over a third (35%) have attained faster data analysis and increased the speed of insight, in addition to enhancing R&D capabilities for next-generation products. The following graphic compares the benefits organizations who have adopted machine learning have gained. One of the primary factors enabling machine learning’s full potential is service oriented frameworks that are synchronous by design, consuming data in real-time without having to move data. enosiX is quickly emerging as a leader in this area, specializing in synchronous real-time Salesforce and SAP integration that enables companies to gain greater insights, intelligence, and deliver measurable results.
your organization is currently using machine learning, what have you actually gained?

If your organization is currently using machine learning, what have you actually gained?

  • 26% of organizations adopting machine learning are committing more than 15% of their budgets to initiatives in this area. 79% of all organizations interviewed are investing in machine learning initiatives today. The following graphic shows the distribution of IT budgets allocated to machine learning during the study’s timeframe of late 2016 and 2017 planning.
What part of your IT budget for 2017 is earmarked for machine learning?

What part of your IT budget for 2017 is earmarked for machine learning? 

  • Half of the organizations (50%) planning to use machine learning to better understand customers in 2017. 48% are adopting machine learning to gain a greater competitive advantage, and 45% are looking to gain more extensive data analysis and data insights. The following graphic compares the benefits organizations adopting machine learning are seeking now.
If your organization is planning to use machine learning, what benefits are you seeking?

If your organization is planning to use machine learning, what benefits are you seeking?

  • Natural language processing (NLP) (49%), text classification and mining(47%), emotion/behavior analysis (47%) and image recognition, classification, and tagging (43%) are the top four projects where machine learning is in use today.  Additional projects now underway include recommendations (42%), personalization (41%), data security (40%), risk analysis (41%), online search (41%) and localization and mapping (39%). Top future uses of machine learning include automated agents/bots (42%), predictive planning (41%), sales & marketing targeting (37%), and smart assistants (37%).
  • 60% of respondents have already implemented a machine learning strategy and committed to ongoing investment in initiatives. 18% have planned to implement a machine learning strategy in the next 12 to 24 months. Of the 60% of respondent companies who have implemented machine learning initiatives, 33% are in the early stages of their strategies, testing use cases. 28% consider their machine learning strategies as mature with between one and five use cases or initiatives ongoing today.
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Five Ways CIOs Can Prepare For The Cloud: Lessons Learned From ServiceNow

ServiceNow2ServiceNow (NYSE:NOW) is a global leader in providing cloud-based services used by enterprises to streamline and automate their IT operations.  They’re known for their expertise in IT Service Management (ITSM), speed of development cycles, and commitment to open source including MongoDB and NoSQL.  ServiceNow also has one of the most enthusiastic, rapidly growing and loyal customer bases in enterprise software.  Matt Schvimmer, VP Product Management at ServiceNow, credits the goal of attaining 100% customer referenceability combined with intensive focus on user experience design as contributing factors to their rapid growth, in addition to continuous feedback cycles they use for capturing and acting on customer feedback.

Update from ServiceNow’s Financial Analyst Day and Knowledge13 

On May 13th they held their Financial Analyst Day at the Aria Resort & Casino in Las Vegas, the same location they hosted Knowledge13, their annual user conference held May 12th through the 16th.  You can download a set of the slides presented at the Financial Analyst Day here, and view videos and presentations from Knowledge 13 here.   ServiceNow executives are calling the next phase of their growth ERP for IT. Both in the Financial Analyst Day presentation and the presentation given by President and CEO Frank Slootman at the Pacific Crest Emerging Technology Summit on February, 13th, this concept is shown.  Below is a slide from the February 13th presentation given at the Summit.  You can download the slide deck from the Pacific Crest Emerging Technology Summit here.

ERP for IT

Five Ways CIOs Can Prepare For The Cloud

HS_Arne_Josefsberg (1)I had the opportunity to catch up with Arne Josefsberg, CTO of ServiceNow during Knowledge13.  He shared insights into how ServiceNow’s core customer base, predominantly CIOs and their IT Departments, are driving greater business value into their organizations using the Service Automation Platform.  Arne mentioned that ServiceNow sees IT Operations Management (ITOM) and Platform-as-a-Service (PaaS) as critical to their growth, in addition to enabling those without programming expertise (ServiceNow calls them Citizen Developers) with intuitive, easily used application development tools.

He also shared lessons learned and five ways CIOs can prepare for the cloud, which are listed below:

  • Adopt Cloud Architectures With An Open Mind And See Them As Business Value Accelerators.  Arne advises CIOs who are considering cloud-based initiatives to concentrate on capturing and communicating business value first, including time-to-market, cost and time savings advantages.  Getting beyond a purely cost-cutting mindset is critical for IT to become a strategic partner with business units.  He says that he’s seeing CIOs gain a greater voice in strategic planning initiatives by clearly defining the business value of cloud-based development while pursuing rapid application development.
  • Taking a leadership position in application development leads to gaining greater influence and involvement in strategic plans and initiatives.  This point galvanizes the entire ServiceNow executive team, they all speak of enabling the Citizen Developer to create new applications on their platform without writing a single line of code.  ServiceNow and their customer base have bonded on this issue of rapid application development.  And watching Fred Luddy, Chief Product Officer of ServiceNow move quickly through application development and deployment scenarios during his keynote showed how deeply engrained this value is in the company’s DNA.
  • CIOs need to realize that their resource and human resource management needs in five years will shift to business transformation away from IT alone.  There is a shortage of IT analysts and professionals who are adept at being business strategists, capable of leading transformational application development.  IT analysts and experts need to be trusted partners with business units, continually moving IT-related barriers out of the way while streamlining new application development.  Arne cited how General Electric is excelling on this dimension, consolidating 17 incident management systems into a single ServiceNow application.  All that was possible because the IT teams at GE are an essential part of business unit operations.
  • CIOs need to move beyond managing IT using cost and efficiency alone and think in terms of opportunity-to-cost instead. Arne’s point is that the most respected and counted-upon CIOs he knows today are either making or have made this transition.  They have moved beyond an IT legacy mentality of managing just to cost or efficiency.  Instead, the CIOs emerging as strategists and core members of the executive team are aligning IT as a core part of their company’s ability to compete.
  • Use cloud architectures and rapid application development to make IT more strategic in scope now.  The companies winning awards at Knowledge13 for their applications showed a common thread of anticipating and acting on the strategic needs of their business quickly, often delivering completed applications ahead of schedule and under budget.

Bottom line: Making IT strategic begins by moving away from the constraints of managing to cost and efficiency metrics alone.  Cloud-based platforms and rapid application development technologies are assisting CIOs and their staffs to be more strategic, less tactical, more responsive and focused on line-of-business needs and requirements first.

Disclosure: ServiceNow paid for travel to Knowledge13.  I’ve never held equity positions in ServiceNow, and they are not a client.

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