Bottom line: Relying on the Force.com as the development platform, Chatter will be scalable across the Salesforce.com customer base immediately. Expect to see Chatter and its development community find innovative uses of this technology in selling, marketing automation, lead generation and service.
This is a noteworthy study due to several insights gained from their research including the rapid adoption of SaaS-based platforms in small and medium businesses (SMB) and the prioritization SaaS is getting from CIOs in larger enterprises. There is also an assessment of the drivers and constraints of SaaS adoption in the Indian market. At 15 slides, this is a summary of their larger report, yet for the price (free) it’s an excellent glimpse into the Indian cloud computing landscape in 2010.